Please use this form when returning defective product. If you are an end user (not a Red Lion Distributor), please be informed that Customer Service will contact you for credit card information in the event that any repair fees are incurred against the repair.
Only units covered under warranty will be repaired or replaced at our discretion, at no charge.
Should you choose to order a replacement product before the repair/evaluation is completed, be aware you will be responsible for the cost of the new item plus the repair.
     
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Today's Date: 

*REF (PO) Number: 
*Name: 
*Company: 
*Address: 
*City: 
*State:   *Zip/Postal:
*Country:
*Phone: 
*Email: 
Cc Email:   
   
 
Return Repaired Unit(s) To:           Same as above
*Name: 
*Company: 
*Address: 
*City: 
*State:   *Zip/Postal:
*Country:
*Phone: 
*Ship via: 
*Freight Terms: 
 
Instructions: This shaded area of the form is used to input each item you wish to return for repair into a list.
Enter each item's information and click the "Add to List" button to add items to the list.
Once you have finished adding all of your item(s) to the list, the "Submit Form" button will appear.
  Qty *Part
Number		 *Date 
Code
(ex: 25055)		 Serial 
Number		 ESN/IMEI 
Number		 Original P.O. 
 Number 		   *Repair unit if out of warranty or warranty has been voided?
    Yes   No
     
*Should a non-working unit determined to be non-repairable or not cost effective for repair be returned to you? Yes  No
  (See Red Lion's Repair Policy below.)
 
*Was unit Dead On Arrival? Yes  No  
     
*Description of Problem: 
Red Lion's Repair Policy:
We will not exceed 40% list price of a new unit. We do not provide an exact estimate specific to the unit being returned for repair.
 * I understand Red Lion's repair and cost policy, and that there are no estimates or evaluations.